New system aimed primarily at matching newer sellers with buyers

Comments

1902 comments

  • Paul

    You have a specific skill required for the job and and you have that same specific skill in your profile and still you can't apply for the job. So, you have a specific test case for PPH to investigate which is (according to what you have said ) easily verifiable and easy to investigate.

    I'd say that was pretty specific!

    I'm not suggesting you are the only person with such issues - bit surprised you'd come to that conclusion given the posts on this thread!

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  • Paul

    Malcolm, if you do contact CS, let us know how you get on.

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  • Code and More LLP

    Here is a great example of a job destined to fail thanks to a clueless buyer: http://www.peopleperhour.com/job/new-website-never-been-done-before-562261

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  • Gillian

    What an idiot - for £10 an hour? He wants a lot for so little.

    In response to the queries regarding my dilemma, no I wasn't given an option to reject the invoice refund, I received no response from PPH at all, I also responded in the feedback that I'd had no response from them and I was unsatisfied. STILL NO RESPONSE.

     

    I've never known it this bad.

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  • Gillian

    Interestingly, Jonas has not awarded the job to anyone else yet - you think he'd have awarded the job by now wouldn't you? There are five people - I was one of them. If the other four also complete a piece for him he may have all he needs to complete his project without having to pay anyone, presuming he does the same thing to everyone else. SCAM!

    G

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  • Malcolm

    @Paul - have done, watch this space.....

    @Graham & Gillian - notice the keywords at the side, where's the word "website"?

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  • Code and More LLP

    @Gillian, its not just the unrealistic rate on that job, it is that he wants a quote for how many hours it will take (effectively making it a fixed price job) without a specification.If Jonas is the buyer who did not pay you for the sample, it probably was a scam. I am going to be a lot more careful on PPH from now on, so thanks for warning the rest of us

    @Malcom, I did not get as far as reading the keywords! I just noticed his other job: much the same - no specification, and £6/hour!

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  • Malcolm

    @Paul  - got a response back from support, and tbh not helpful at all.  I believe the guy may be Indian, so there may be language barrier issues.  He just told me what I'd already told him.  Anyway, have responded back again, so we'll see.  I did my own little test though, after receiving the initial useless response.  Basically, once you've got a keyword on your profile, that particular keyword then disappears from their list (I guess it's to stop you from selecting the same keyword again), although they could just putting a warning on screen instead, and stop you that way, but doesn't really matter I guess.  Anyway, the laugh is that I removed the keyword from my profile and re-added it, and guess what, I'm now barred from BOTH jobs (unless it takes time to go through the system).

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  • Malcolm

    Right, got response back, and here it is:

     

    Hello Malcolm

    Thank you for your message.

    We understand your concern, however please note that the skills that are mentioned on the jobs page are not the exact skills required for the job they are mentioned by our system.

    We have checked and found that " Marketing Database " skill is required for the job 553108.

    This job been posted as on-site London hence you are unable to send proposal for this job (https://www.peopleperhour.com/job/excel-or-similar-form-556256).

    Our system did not mention any relevant skills for this job (https://www.peopleperhour.com/job/upgrade-existing-microsoft-access-database-561759), however please note that those are not the exact skills required for the job, they are mentioned by our system by checking the keywords on the job.

    So, there ARE hidden skills that we can't do anything about, because I've just tried to find the 'Marketing database' skill, and it's not there.  To me, they are acting in a very similar way to how a recruitment agency would, in that they are making a lot of the decisions as to whether you can apply for a job or not, regardless of what YOU think.

     

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  • Deb C

    So basically they have confirmed what everyone knows; the system is a pile of sh**e.  14 emails this morning and only one that I could actually do. I get more crap off this lot per day than I get in my spam file in a month.....

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  • Paul

    Graeme's useless buyer.

    Has posted 19 projects, worked with 17 buyers.

    The feedback is an interesting read. Not a big spender and one seller very unhappy.

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  • Paul

    ..oops worked with 17 sellers..

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  • Code and More LLP

    @Malcom, PPH moved customer support from London to Athens a while back, which I think is the cause of the language issues.

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  • Malcolm

    @Graeme - lol, you mean a bit like BT using Indian call centres?

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  • Paul

    you mean a bit like BT using Indian call centres?

    I'm not Graeme, but no.My understanding is that the guts of the PPH operation is now in Greece. AFAIK they have only a skeleton presence in the UK. PPH may correct me on that.

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  • Pie

    "Our system did not mention any relevant skills for this job, however please note that those are not the exact skills required for the job, they are mentioned by our system by checking the keywords on the job."

    So no relevant skills are mentioned, and those skills, ie the unmentioned ones, are mentioned by checking the keywords.

    Hats off to pph because nobody else could churn out such meaningless garbage and call it customer support... and get away with it.

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  • Paul

    testing

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  • Postprogram

    These comments started in June? PPH must have invented an Orwellian" New Speak algorithm"  what they say is working, must be working, therefore any evidence to the contrary must be ignored (suppressed).

    Welcome  to Ociania.  Since they don't listen im also wasting my time writing this.

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  • Malcolm

    LOL, wouldn't you just LOVE to know what's going on behind closed doors? (or perhaps not?)

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  • Paul

    Maybe the pilot of "The Office" set in Greece?

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  • Code and More LLP

    I am pretty sure that PPH are also scraping our work streams for keywords. I just got selected for a job because of my skills in "NDA". The ONLY way I can account for that, is that it is because potential clients often ask me to sign an NDA.

     

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  • maik

    that's interesting Graeme!

    (not the NDA _ the scraping)

    that would imply that pph is using 'bots' _ and that would explain a LOT of the skill identification errors that freelancers are being subjected to _

    so _ the experimentation on pph is not over!

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  • Paul

    PPH couldn't possibly run their skill matching scheme without automation. They can't have human beings skill matching jobs individually.

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  • Malcolm

    Thought of the day - just wondering if the CEO would be a good candidate for the show "Undercover Boss", or is he actually fully aware of what is going on within the company? And possibly doesn't care, because he's so rich?

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  • Deb C

    hmm, possibly, probably :)  The visit to the customer service dept would be interesting. Wonder what rewards he would dish out....

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  • Paul

    wondering if the CEO would be a good candidate for the show "Undercover Boss"PPH isn't exactly the biggest company in the worl and Xenios would have no chance of going undercover. I have a feeling he's quite hands-on.

     is he actually fully aware of what is going on within the company? 

    I would imagine he is. The company will also be under scrutiny from their investment partners.

    In the past PPH has mostly dismissed the views of freelancers as being out of touch with the actual situation. Even though many people on these forums may be critical of PPH, they represent a tiny part of the active user base.

    Being in the vocal minority critical of PPH doesn't mean we are wrong, just that not many PPH users ever get here.

    Who knows what Xenios and PPH are thinking? We will only ever get a positive spin.

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  • MindBottling3D

    @Malaak eid10 post that crap somewhere else 

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  • Eric & Karen

    I have gotten NO work on PPH in over 30 days even though I am bidding on projects EVERY day. I get some from the other sites, but now PPH. I also notice that the projects on the other sites are higher in pay. PPH seems like low rent and low acceptance.

    This has changes from a few months ago. I wish they would push the Hourlies more. That is a unique feature of PPH. Instead of getting more IDs from contractors, why not get better jobs.

     

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  • Deb C

    @Eric & Karen,

     

    I think this is one of the main reasons why there is so much excitement about the new site Cashfish as it is pushing 'hourlies' and although buyers can post jobs but there is no bidding at all. Am watching them on Twitter for when I can sign up as they are testing the site at the moment. 

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