Why would CS block the WorkStream

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M

• December 04, 2014 08:54

I'm working on the project and everything going smoothly messaged each other few times regarding the job & then suddenly yesterday I can't post an update through the message work-stream. I tried several times & then saw that CS blocked it. I emailed the CS but got no response yet. However the job submission time is closing by. What's actually going wrong!

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  M

  • December 04, 2014 08:57

  Just now got the message from CS;

   

  "Hello Md

  Thank you for your message.

  Unfortunately your buyer didn't respond to our mails and did not provide us any documents to verify their account. Hence our payments team has deactivated their account. If you are in contact with your buyer then please ask them to contact us immediately with the documents to verify their account and reactivate it."

   

  How could I message him when I'm blocked!! And what will happen to the Escrowed amount, as I almost finished the job?

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  Pilar

  • December 04, 2014 09:21

  Hi Mahmudul, 

  Sorry to hear this. I believe CS meant if he tried to contact you directly then tell him to get in contact with PPH so we can reactivate the account and release your money for the work. 

  We can't do nothing further until they verify their account. 

  Many Thanks 

   

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  M

  • December 04, 2014 09:58

  I don't  get it how could he be able to contact me ? why would i be the sufferer if his account needs to verify. I mentioned that I already completed the job almost & invested my effort & expense for the job as agreed with the proposal. And I shouldn't take the uncertainty of either he will or will not do so as you asked or get away from PPH!

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  Samantha

  • January 03, 2015 13:56

  I am also blocked out by CS can someone tell me what this as I have also spoken to seller via php.

  Help this is a big job

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  Samantha

  • January 03, 2015 13:59

  After reading the above, does CS mean if the seller asks for my email he is deactivated.

  Help.

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  M

  • January 03, 2015 16:19

  CS means Customer Support. In my case the Client couldn't provide documents to verify his account & thus got his account block. But if you already completed the job then CS will help to release the fund ($) on behalf of the client. 

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  Peter

  • January 29, 2015 11:41

  Same thing happened to me and I just deposited the total amount of 180USD. How can I get my money back? I dont seem to find a place to send any email to CS.

  Can someone pls help?

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  M

  • January 29, 2015 21:05

  Hi Peter, You can send an email to support@peopleperhour.com And hopefully they will bring you the solution.

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