How to remove bad feedback if it was received my mistake?

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Photolamus

• November 15, 2014 14:42

Hello!

I have a problem with bad feedback I received, while I'm in the process of working now.

The client decided to use the add-on from my hourlie, so I had to change the price of my first proposal.  I made a new (second) proposal to a client.  He accepted it.

Then I made a refund for the first proposal, as it is not actual (the client asked for add-on to the first service). Finally I've got an automatic 1-star bad feedback for not completing the work for my client. But that's not true, as I'm currently working on it.

Please, suggest, how can I remove this bad feedback? Should I ask my client to do that? Or can any of your support members help me in this situation?

 

Thanks in advance for your help!

2

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  Pilar

  • November 18, 2014 23:24

  Hi Photolamos,

  If they have changed their mind about your experience with you as a Seller after they have left feedback unfortunately it can't be changed.  We encourage honest feedback that is a true reflection of your experience.  

  However, if they made a genuine typing error (for example accidentally selected 2 stars when they meant 5!) then contact PPH Customer Support immediately.

  Many thanks 

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  Emily

  • November 19, 2014 21:06

  Pilar, the post explains that this is a case of automatic one-star feedback because the job was cancelled, not a client changing their mind, and not a typing error.

  Photolamus, you can contact support on support@peopleperhour.com and see if they'll remove the feedback. In future, rather than cancelling the first job, you could just have raised an additional proposal in the workstream for the add-on and asked the client to accept both.

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  Janette

  • March 01, 2015 10:26

  I've just had the same thing happen. A previous client bought an hourlie, but our workstream (chats) was on the previous job. I then didn't realise he had bought the hourlie already, so raised a proposal which he paid on. This left the hourlie outstanding so I needed to refund him this. In doing so I got a 1 star feedback rating automatically. It's a really silly system, there needs to be more options to categorise refunds of such invoices to show it is a purely administrative reason for cancelling a job and issuing a refund.

  Also, I have just submitted a proposal for a separate job, so whilst I am waiting for PPH to remove the 1 star feedback the client may be reviewing my bid, she will read my 1 star feedback!! This is not ideal.

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