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The PeoplePerHour Team
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Hi Guys,
First and foremost, I would like to say that PPH is a great platform
and a great service. I appreciate all the work you put into it.
But it's becoming a headache. Why are you all of sudden asking
our clients to verify their accounts? You don't even inform them.
You wait until they make a payment and it's not approved
before notifying them. This is bad practise. Its
wasting people's time and creating bad feeling.
Not only that, but many people don't want to scan and upload
sensitive information to a company that doesn't even provide
phone support. They don't feel comfortable with this. I don't
blame them. Imagine if Amazon asked the same thing
before a customer made a purchase. They wouldn't last
very long.
It's frustrating because, as a freelancer, I'll do all that work and
then won't get paid on time, meaning I can't pay my bills.
Some of us have no other income stream, and we rely on this.
By adding these extra hurdles, you're negatively affecting
our lives. I'm wary about taking on new work. What if I do
lots of work, and you don't approve the client and that client
takes ages to verify or doesn't want to? I will have to wait for
my payment. Unfortunately, the bills won't wait. The cupboard
won't be filled with food because I haven't received my payment
for the work I've done.
I want to continue using PPH. I think it's brilliant. And you guys
have done a great job. But how can I work with confidence
knowing that there may be mega headaches when it
comes to being paid?
Please, please sort this out.
Many thanks in advance.
Best wishes
Simon Kohli
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I completely agree with Simon. If you must ask clients to verify their accounts - and I'm not sure why they need to, as long as they pay their deposits into escrow etc without issue - then you should do it before they start buying services. By forcing freelancers, many of whom rely on PPH for their income, to wait for payment is unprofessional and unfairly impacts on the very people that you rely on.
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