Pausing a bought hourlie
I can't see this suggestion elsewhere on this forum, so thought I'd post it - it relates to the problem of hourlies being delivered late through no fault of the seller - for example, if the buyer fails to provide necessary information or there's a mutually agreed delay of some kind after the hourlie has been bought. Currently, cancelling the hourlie results in a one star review, and delivering late damages CERT ratings.
How about a function allowing buyers or sellers to pause a bought hourlie, which would stop the clock on the advertised duration until it was un-paused? The crucial thing would be that both parties would need to agree to the pause for it to take effect - so if a seller pauses the hourlie, the buyer would get a message along the lines of "Do you agree to pause this hourlie?" Either party could un-pause the hourly at any time, and the clock would start running on delivery again.
Emily
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This is actually a really good feature especially if your working with clients in another timezone.....had a few like that where its took longer than stated in the hourlie due to the fact they were online when i was in bed so there would be a huge delay in messages getting back and forth.
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I usually ask PPH staff to give them a little nudge. They have their private email address and a phone number. That usually helps. Your CERT rating suffers from your late delivery, but at least your positive feedback percentage doesn't (as it would with cancelling the job and getting a one star for that). it's far from desirable, but at least is not worst case scenario.
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Either party should be able to pause the hourly. If there's a pause button, and the seller clicks the pause, the buyer should have the option of accepting or rejecting the pause. The timer on the completion should stop when the seller proposes the pause, unless the buyer objects to the pause within a reasonably short time period.
An example, if I have a 1 day hourly, and the buyer hasn't furnished everything as laid out as the requirements to do the job, and they take a day to get everything together for the seller, the seller can't possibly deliver. There must be a way to deal with this.
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A pause button where the other party can reject the pause would be perfect.
If the buyer also has to agree (when it's clicked due to them being too busy to reply) would make the feature unworkable if both sides have to click it to 'start' the pause, if that makes sense :)
PPH - Please implement this! :)
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Please add this feature, my clients often give me partial info to start a job and then delay in getting back to me with additional info - one accepted my proposal recently and then went on holiday the next day saying she'd answer my clarifications on her return! This is going to look like I'm delivering her work 2 weeks late :(
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This would be great. I've had a few buyers who message me about a job until it's almost finished. Then they get busy with other things and don't use the site much whilst I'm still in the middle of a job. A few days, weeks and even months later after several reminders I've sent and responses such as "I'll get back to you in a few days" but they forget about it, eventually we complete the job. I don't mind my buyers being too busy to respond even though it can be annoying waiting to finish the last few minutes worth of work and get paid, but I don't want my ratings to look bad because I enjoy working on this site.
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Tim, this feature hasn't been implemented for in progress jobs. I think you must have put your whole hourlie (not just one in progress job) as paused? Just go into edit & you can turn it back on again. It's even easier on the app; just click your profile pic, click hourlies posted & there are on/off buttons for each hourlie.
Pph, any update on the pausing of in progress hourlies? It would make work much better for clients & sellers.
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Actually - just paused a few of my hourlies to stop sales as I am busy from the 'your profile' view. If you want to unpause and open them up to sales you have to go to dashboard then 'useful links' on the right hand side, in the more links at the bottom you can get to 'hourlies I posted' and then you can edit any, active or paused for sales... could be clearer PPH :)
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^ ^ Becca - I can get to the 'more links' and then 'Hourlies I posted' but there is no option to edit. It gives me a list of what is active, paused, pending, etc,.. but nowhere can I see any option to 'edit'. The only option I have is to 'feature it'. I don't want to go through the whole process of 'featuring an hourlie' again - I simply want to unpause. PPH, this is hugely frustrating.
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Please, please please sort this out! I am constantly getting penalised for late delivery through no fault of my own. A client bought an hourlie from me over 2 weeks ago but he hasn't arranged a time for me to meet him yet to collect the paperwork so I am looking like I am doing something wrong. Also I have another transcription hourlie where they buy my time to reserve it, but say, the tape will be ready next week on Wednesday, I don't then have the materials to begin working and I look like I am being the lax one. Please do look at this, it's been planned for quite a while but an update would be most appreciated...
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The only problem with the other person having to accept a pause invitation, is if they don't. I have many clients receive completed work files (with read at....stamp) who don't bother to reply. I chase them up with a message and again, nothing. I then raise an invoice and have to wait a week for PPH to force it through. I can't see this being too successful.
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