about refund

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Agnes

• February 04, 2016 11:18

A client awarded me a project by mistake, and want to refund. If i make this refund, my success rate ( now is 97%) on my profile will be reduced?

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  Yatin

  • February 05, 2016 16:55

  I think yes. Currently I am facing same issue. I am going to raise dispute instead of approve refund. Dispute will cost you approx £25 but I think you should do that.

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  Sabrina

  • February 09, 2016 10:35

  Hello

  I'm afraid Yatin's answer isn't true. If the problem was not your fault, then your rating should NOT be reduced. However, I've noticed my CERT drop because of this. Your success rate is based on your rating, so your 97% will NOT go down. This will only go down if a job is completed, you receive payment and your buyer gives you a low rating.

  Also, disputes do not cost £25, but 10% of the fee you are disputing. Therefore, Yatin's case must be over an amount of £250.

  I hope this helps

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  Yatin

  • February 09, 2016 11:00

  Hi Sabrina,

  Thank you for your comment. But I was informed by PPH support that ranking will be affected if you get auto 1* feedback because of refund. Because PPH can remove 1* auto feedback but rating (currently my rating is 100% and TOP CERT with 191st rank) calculated dynamically. See my conversation with support here http://www.awesomescreenshot.com/image/979351/801f893e54a3ac88bcab5efd252b084f
  Waiting for your comment.

  Best Regards,
  Yatin

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  Sabrina

  • February 09, 2016 11:10

  Yatin

  That is different. If you do not respond to the refund and it automatically refunds the person after three days, only then you will get an automatic 1* rating as you simply did not reply.

  However, if you click "refund" and accept their refund, you will simply just refund them the money and your rating will not be affected

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  Shamin

  • March 29, 2018 10:46

  

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  Shamin

  • March 29, 2018 10:47

  Client why refund me? he not added my account 50pound, so why he refund me? 

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