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Bhoomi

Hello..

I had withdraw my funds from PPH account to Payoneer on 29th march,2016. It is almost more than week and still i did not get my funds. It shows Pending status on transaction history. Why it takes too much time??

Hope i will get my answer soon.
Thanks
With regards,
Bhoomika G.

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3 comments

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  • Official comment
    Permanently deleted user

    Hello Bhoomi

    Thank you for your message.

    All transactions that are processed on PeoplePerHour go through our standard security checks and we have a number of controls and checks that take place before any transfer of funds can proceed. These checks are part of our on-going commitment to maintaining the security of our customers’ funds.

    Unfortunately our payments team was unable to verify your account electronically, hence you are unable to make payments on our site. We request that you provide us with clearly legible scanned colour copies (scan, photo or screenshot) of one document from each of the categories listed below. Please login to your PPH account and follow this link in order to upload your documents

    https://www.peopleperhour.com/settings/idDocuments?autoOpen=1:
    1. Personal Identification:
    • A copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
    2. Address Verification:
    • A copy of a recent utility bill or Bank Statement showing your name and address (less than 3 months old)
    3. Source of Payment Verification:
    • In case you are withdrawing funds to a Bank Account, PayPal or Skrill, a choice of: 1) a Bank Statement clearly showing the account number (or IBAN) and sort code (or BIC) you wish to have the funds transferred to, 2) your PayPal account statement showing your PayPal registered name, email address and verification status along with any relevant transactions, 3) your Skrill, account statement showing your Skrill registered name and email address along with any relevant transactions.

    I can imagine that you may feel concern in supplying this documentation but would like to advise that we are registered with the Information Commissioner’s Office and we are legally obliged to protect any personal information that we hold under the Data Protection Act.

    I appreciate your understanding and cooperation. We hope you understand that we have the best interests of our customers and KYC compliance regulations in mind when performing these checks.

    For more information please read our Terms and Conditions under http://www.peopleperhour.com/static/terms#payments

    Thank you,

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  • Bhoomi

    Hello Kelly..
    Thanks for your reply.

    But it's not the first time that i withdraw money from my PPH account. I did it before and successfully got my money into my bank account. Then why this time the issue occurs??

    Kind regards,
    Bhoomika G.

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  • Bhoomi

    Hello...
    I have uploaded all the documents and still not getting my fund.

    Can you tell me about exact problem?? Its almost 15 days when i was withdraw my money and its totally unfair. Really worried about it and not getting any satisfied answer from your team.

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