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Ravi

• May 14, 2016 16:19

Hello I have generated one ticket before sometime on support

Can you tell where can I go to see the Satya of the ticket??

Thanks

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• Official comment

  

  Permanently deleted user

  • May 16, 2016 21:02

  Hi Ravi,

  Many thanks for your message.

  You can view your tickets here: http://support.peopleperhour.com/hc/en-us/requests

  Please let me know if I can help you with anything else.

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• 

  Robert

  • November 15, 2016 04:30
  • Edited

  Hello,

   

  How can I make a new ticket?..

  
  It's so frustrating, these things have been changed constantly

  and the most obvious place (in your support profile or

  when you click on 'Support') does not give an option to create

  a ticket (just to search, which even after not finding what you need, does not offer an option to create a ticket)!

  The help file is completely wrong and outdated too and claims

  it does give an option to create a ticket after searching, but the page

  does not show that at all, nor does it even look like the screenshots:
  http://support.peopleperhour.com/hc/en-us/articles/205218597-Contacting-Customer-Support

  
  Please advice (and change this, so we won't

  have to jump through hoops for a simple task like this)...

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  Mohammed

  • November 15, 2016 09:19

  Robert, in this same page click on the orange/white cloud in the bottom right corner, you will be able to make a new ticket.

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  Robert

  • November 15, 2016 12:13

  Mohammed, thanks, that works!

  Annoying that it's removed on all the obvious places

  you'd expect it and still has the incorrect instructions

  in the support files.

  
  You'd think when you click on 'customer support' you'll

  be able to actually contact customer support there..

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  Mohammed

  • November 15, 2016 12:31

  Yes it's a bit hidden, from dashboard down page > support > next page down click on "need more help? contact us"

  or from you profile menu tab > customer support > down the page click on "need more help? contact us"

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