3-week Issue with Lost Payment & PPH Support Staff

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Linda

• March 11, 2016 05:02

Have any other freelancers accidentally hit the "Deposit" instead of the "Withdrawal" button, and had the PeoplePerHour 'support' suddenly refuse to email you back? I've sent screenshots, I've sent emails, and I've started to reach out to business entities to see why no one is contacting me. I must agree - this is by far worse customer service support than any other freelance platform I've dealt with. All I want to know is....where did my $340 in earnings go, the moon?

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  Permanently deleted user

  • March 12, 2016 23:00

  Hi Linda,

  I'm very sorry to hear that.

  I have had a look in your account and I can see that your case is currently being investigated by a Senior Support Adviser. Somebody will contact you very soon, once they have more information on this matter.

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  Linda

  • March 14, 2016 16:19

  Thank you for the update, Kelly. I started to get very concerned and frustrated without any word, but I appreciate you looking into my account. Would you know if PPH is planning on rolling out a Help Desk phone service at some point?

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