Invoice related

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Jay

• June 10, 2016 10:17

Hi,
Amount is in escrow and i have completed the work just 1 month ago but whenever i raised invoice it is rejected. So please let me know about it on my mail id sdmds001@gmail.com or through PPH.
Waiting for your reply.
Thanks

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• Official comment

  

  Permanently deleted user

  • June 14, 2016 07:55

  Hello Jay

  Thank you for your message.

  Sorry to hear about this. In that case, you can raise dispute against the rejected invoice and when you raise dispute, our dispute team will look into the matter and provide resolution on behalf of both the parties.

  Hope this helps.

  Please let me know if I can help you with anything else.

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  Jay

  • June 10, 2016 10:20

  the reason behind it is
  The specific Stream has been blocked because Lilian C. is no longer an active member of PPH.
  Need some help? Contact our amazing Customer Support Ninjas.
  So please help me.

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  Mohammed

  • June 10, 2016 13:07

  open a new request and ask for money release, as work is finished and the buyer is no longer member , some new buyers confuse escrow funding with invoice payment...

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  Jay

  • June 10, 2016 13:54

  So, how could i get this amount?

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  Mohammed

  • June 10, 2016 15:04

  if work was completed, delivered and accepted, you should receive your money , contact PPH from the help page, ask em to check the Workstream , and move the funds to your account.

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  Jay

  • June 11, 2016 03:41

  So, Can i raise a new invoice for this or anything else?

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  Jay

  • June 13, 2016 02:53

  Please let me know what is mean by em? I am unable to understand.
  and also the way through which i can get my money.
  Thanks

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  Jay

  • June 13, 2016 06:39

  Please let me know how to solve this issue because now invoice link is also blocked by cs and message option too.
  Please help me regarding this issue because i need my money. So, please let me know.
  I have completed the work for my client 100% and now the error is that client is blocked by cs. So, that's why my invoice is rejected again and again.
  Again i am requesting please help me in releasing my amount from escrow to my account.

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  Mohammed

  • June 13, 2016 12:35

  on you account tab (top right), click on CUSTOMER SUPPORT > click on Contacting Customer Support > in the bottom of the page "Submit a request"

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  Jay

  • June 24, 2016 03:11

  Why should i raise a dispute because i know and also you know that i have completed the work for my client in earlier time with their 100% satisfaction and same as this time but due to any kind of issue client is no more on PPH. Just due to that client is unable to release my invoice and you are saying me to raise a dispute for that.
  I will definitely raise dispute if my client will not release my invoice but everything is occurring due to PPH. So, please again recheck and solve the issue i am waiting for that and also i hope this time i will be satisfied by your team.
  Thanks

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  Mohammed

  • June 24, 2016 03:14

  Yo Jay better to contact the support via the help page , or post another question here, they won't respond to old post like this one

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