Request deposit problem

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Alison

• April 18, 2016 09:30

Hello,
I'm a new user on PPH and I've got some troubles with the payments.
I send a proposal for a job and it was accepted. I asked for a deposit of 70$ but there is a problem because when I'm asking for it, there is a message who say "Your seller escrow is inactive at this point".
Is it because I added my bank account too late ?
What do I have to do ?
Thanks, Alison

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• Official comment

  

  Permanently deleted user

  • April 21, 2016 15:04

  Hi Alison,

  I have opened up a ticket for you with our customer support team and someone will reply back to you soon.
  Please let me know if I can help you with anything else.

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  Zoe

  • July 28, 2016 10:34

  Kelly, can you open a ticket for me too? I am panicking!

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  Permanently deleted user

  • July 28, 2016 10:44

  Hi Zoe,

  I have had a look in your account and I can see you raised a ticket this morning. Somebody will be replying to you soon.

  Please let me know if I can help you with anything else.

  -1

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  Zoe

  • July 28, 2016 10:46

  Hi kelly, yes they have replied but they are being so obtuse and unhelpful, I need someone to help me not just apologise and feed me pointless waffle.

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  Usman

  • August 10, 2018 07:04

  Hi, 

  I need a deposit of £180 back which has gone to web designer to his another workstream which was deleted by PPH. I had paid. Now, in order to start my job, i have to the deposit again to web designer but i need my first deposit back which i have already paid.

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