accurate invoice

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Adrian

• June 06, 2016 13:14

As PPH add a charge for paying by card (even a debit) there is a discrepancy between what I've paid and what the invoice says, as the supplier doesn't quote the card fees on the invoice, how do I get an accurate invoice?

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• Official comment

  

  Permanently deleted user

  • June 07, 2016 09:47

  Hi Adrian,

  Many thanks for your message.

  All of the information you require should be listed here: http://www.peopleperhour.com/payments/transactions

  You can download all of your transactions from the above link.

  Please let me know if I can help you with anything else.

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  Adrian

  • June 07, 2016 10:57

  You haven't really answered the question or provided me with what I require. It seems you are asking me to print off two separate transaction fee invoices; when all you need to do is provide me with one invoice showing the £100 and the two transaction fees. Surely you are the one's I paid and should therefore provide me with one clear invoice covering all my fees.

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  Liberty

  • December 01, 2016 17:50

  I'm having this exact same problem. PPH don't seem to have a proper answer for this - or they simply can't be bothered to remedy the problem. Simply downloading transactions does NOT count as an invoice. 

  An invoice should show the EXACT same amount I was charged, including cost of any transaction fees. 

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  Rolandas

  • September 04, 2017 13:41

  I have same issue. I think its against EU law. PPH should treat transaction fee as own expenses or  add to invoice. 

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  Derek

  • December 13, 2018 13:51

  Still having the same issues. It is against EU law.

  Please get this sorted.

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