Buyer payment problems

I need advice with regards to a situation I have found myself in with a Buyer.

I have completed the work outlined in the Proposal, which the buyer has accepted, and the work outlined has been further clarified on the work stream.

Having raised my invoice, the Buyer has now claimed that the work is incomplete as he wants other documents, which aren't outlined in the proposal doing as well. He has stated that I have mislead him with regards to this, despite my proposal and a clear message from myself on the work stream, stating these documents would be part of a separate and further proposal.

In addition to the above, the Buyer continually requests that I phone him, providing his telephone numbers several times.

I am concerned about where I stand as I have phoned him once on Saturday, which having reviewed the terms and conditions on PPH, I realize was rather silly. However the messages I sent via the work stream since the phone call on Saturday, clarify exactly what was expected to be delivered and which I have fulfilled.

Before any further correspondence with the buyer, I would like to know where I stand before I raise a dispute.

A fast response would be appreciated.

Official comment

Permanently deleted user

June 16, 2016 19:06

Hello Aleksandra

Thank you for your message.

I can see that you have raised the invoice on 14 JUNE 2016 and when you raise invoice, the buyer will be notified to release the payment to the invoice. They will receive such reminders until the invoice was paid by them.

If the buyer still does not respond to the invoice then rest assured PPH will automatically release the payment to the invoice after 15 days from the date the invoice was raised.

Hope this is clear.

Please let me know if I can help you with anything else.

Buyer payment problems

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