We Need an Open Forum!!!!
Hi,
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Ann Aug 2, 11:36 EEST Hi, I put in a proposal for a job a couple of days ago. I was contacted literally a second after I put the proposal in and was asked to go on Skype chat with 'Simone'. I was asked to write a series of 5 blog posts on various things, with a photo and a review of a camera. All fine, until she asked if I have Paypal which I thought was odd. She then asked what my rate was, which is on the proposal of course. I said it would all have to go through PPH and she completely ignored that. At the end, I asked if she was hiring other writers (there were about 20 proposals for the job) and she said no, only me. I said that she would have to put the deposit in escrow as PPH have strict rules about that and she said knew that as she's been working with PPH for 5 years - but she has no record with you showing on this job and no previous feedback or buys. She wanted the first piece the following day. I didn't send anything and cancelled my bid. I smelled a big rat. I have the feeling that a lot of us may have been offered the job in circumstances against PPH rules and it's not legitimate, but I had no way of contacting the other proposers to ask. We desperately need an open forum here so we can co-operate with each other and protect ourselves against this sort of thing. As it is we have no way of checking with each other in situations like this. I understand there used to a forum but it was taken down. If PPH wants sellers to feel secure and not so isolated, please consider reinstating the forum. If you look at the Questions section of Support, you’ll see that I’m not the only one who wants this. Please, fellow Sellers - comment below and back up this request. The guys at Support say that's the best way to get this done, and it will be for the benefit and safety of all of us, to help combat sharks like 'Simone' who just want to rip us off. Regards, Ann |
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Contact Strat in Customer Services. He'll explain things. Just put 'message for Strat' in the subject line and send to support@peopleperhour.com.
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I've become resigned to having messages go through moderation. It's probably been a good thing, because I can't waste my time so much having a go at buyers.
My feeling is that PPH buyers are getting worse and worse - useless descriptions are completely normal now.PPH has ditched their chat support (never did me any good) and now they have competitions where buyers can get loads of ideas and not really pay for them.
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https://www.peopleperhour.com/stream/view?id=12180984
Another one. The same email address has been reported to UpWork and having just sent a proposal (I didn't sense anything wrong), less than one minute later, I am being ask to enter into a skype call - making no sense given there is a video chat function within the platform..... I replied saying I was free to talk (via PPH video chat), as I was very wary of moving away from the PPH platform! I have reported the posting.....
Take it there is no way to get your proposal credits back....
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Hi Kate,
It's not common knowledge…but you can request a proposal credit refund for any jobs that expire, are moderated by PPH, or completely waste your time (as in the buyer wants FREE samples, or asks for something not in job spec)! Send your request to Customer Services, with the relevant work stream link.
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Thank you Anna. It's a shame this isn't common knowledge, as it would make many more sellers feel that the system is less weighted to the buyer and that they aren't being punished for the faults of 'dodgy' buyers. I am aware there are two sides to every story, but as for myself, will be more guarded as to which jobs I propose for, along with looking closer at the buyer profile. Just wondering, every time I type (in a workstream message) anything about a message or email, a notice comes up reminding me not to stray outside of the PPH system, is this the same for sellers? I.e with the worksream I shared, the buyer came straight back with their email address and asking for a skype call - do they see the same message warning them not the stray from the system as per the PPH Ts&Cs?
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I totally agree with the idea for an open forum. But I don't thing they will ever allow it because of some bad experience getting from PPH which can also be discussed maybe it may caution the site operator too, for instant, I requested for a cash withdrawal to my card account which was granted. After a week, and could not get the payment, I contacted the support team, I was immediately responded to that the payment was .made almost a week and a transaction sheet sent to me. I forwarded the transaction sheet to my bank and the bank customer support responded after investigated that the transaction sheet I got from the peopleperhour is not genuine. I forwarded my bank responses to support+id1058879@peopleperhour.zendesk.com and support@peopleperhour.zendesk.com, every since the support@peopleperhour.zendesk.com has stopped responding to my chat. The funny thing is that the payment is just £25, I wondered if run to £100s?
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Adewale, I'm sorry you had a payment issue. Fortunately that has never happened to me and when there have been delays they have eventually been sorted out.
While I wish there was an open forum ( there used to be ), it wouldn't help with your particular issue.
I have no idea how a bank can decide if a PPH transaction list is genuine or not. There are a lot of problems with PPH but I don't believe they fake bank transfers. -
Thank you very much Paul. Determining genuineness of a document or not, I don't think there any other way out aside a document presented, which cannot be traced to any link, or the link where the document seem to have originated from could not return a verifiable claim to the document as my own case is, which could allow anyone to conclude automatically that the presented document is not genuine. However, getting to a forum and sharing challenges may allow user who had similar issue previously but resolve to advice process they have gone to have their previous issue resolve as the support team of PPH stopped responding in my own case. The point is that if they have actually made payment and the receiver could not get it and they decided to go mute for over a week as my case, is there going to be any solution or one should just concluded that they actually made the payment but lost in transit.
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Adewale, if PPH gave you the details of the bank transfer then that should be how you trace the money. Unfortunately if your bank denies it's valid information and PPH says it is then you are in a tricky position.
In the UK you can ask for help with this from other organisation. Outside the UK who knows? not me. Good luck. -
Paul, yes that is exactly what happened, PPH gave me details of the bank transfer, which I forwarded by mail to my bank and again went to my Bank personally, The bank customer support officer I met at the bank collected the transaction detail sent to me by PPH and search on her system in my present but returned "information cannot be found" which I personally saw on her computer screen. What can that be described as? We are already in a global world where Internet has made information sharing and searching so easy. It is very easy to made payment from my card account with a unique ID to PPH, but unfortunately difficult get return through same Unique ID. Anyway, it is possible a system error but without someone taken responsibility to get it resolve, then it is just going to be a lost transaction.
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