withdraw problems

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Karolina

• July 05, 2016 08:19

i can not withdraw my money from pph wallet.
when i hover over my account to choose it for withdraw it doesnt let me choose my account (mouse cursor turns into a crossed circle symbol)
Please advise

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• Official comment

  

  Permanently deleted user

  • July 05, 2016 09:14

  Hello Karolina

  Thank you for your message.

  We are sorry for the inconvenience caused.

  We have checked your account and found that you haven't uploaded all the documents required for verification of your account. We request you to upload all the documents on your payments settings page (https://www.peopleperhour.com/settings/payments) to verify your account.

  We still need
  ->A Bank statement of the account you wish to have the funds transferred to clearly showing your name, the account number (or IBAN) and sort code (or BIC).
  -> a copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
  ->a copy of a recent utility bill or statement showing your name and address (less than 3 months old)

  Please let me know if I can help you with anything else.

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• 

  Karolina

  • July 06, 2016 11:39

  hi

  thanks for the advice. i have uploaded my documents now so how long will it take before i can withdraw my founds?

  thank you

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  Permanently deleted user

  • July 07, 2016 12:43

  Hi Karolina,
  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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