Refund fees after the seller couldn't do what he agreed

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John

• August 20, 2016 10:18

I've allocated two jobs that the sellers chose not to complete and I've been charged a refund fees..... How's that work out?

JOB 1

A logo. The seller later said that he couldn't do it. It seems that although I sent him loads of examples and wrote up what I hoped it would convey he still didn't understand. I didn't even get a draft example. He said he was pulling out.

JOB 2

A website on my 1and1 account/site. I gave the guy everything he needed but he said firstly he couldn't transfer the domains - even though I gave him all the details - I did it myself. He then said he couldn't set up WordPress on 1and1 - I did it myself. he then said he couldn't get his site online on 1and1 - I did a dummy one myself. He then said he couldn't get hold of 1and1 customer support - I had no trouble. He then said maybe 1and1 had blocked access from India.... I then said - maybe we should call it a day.

He agreed to do a refund on grounds he couldn't complete the job and I HAVE BEEN PENALISED WITH A REFUND CHARGE.

That can't be right can it?

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  Permanently deleted user

  • August 21, 2016 21:29

  

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  Nick - Team ProCrowd

  • November 23, 2016 10:50

  Hi,

   

  I've recently received a number of refunds as a result of sellers being unable to complete or even start tasks however have been charged 10%...

  Surely refunds as a result of incomplete or not even starting work should not incur a fee - how do I claw these back?

   

  Thanks

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