PPH charges me when the seller cancels... UNFAIR. Please stop doing this PPH!

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John

• September 04, 2016 14:56

I have been penalised again when the the seller cancelled the job - his problem - not me. I have again be charged for the privilege of a seller not being able to deliver (through no fault of mine). The seller then cancels. I get charged 10% fee.

Why does PPH do this and why don't they change this UNFAIR automatic practice?

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• Official comment

  

  Permanently deleted user

  • September 04, 2016 21:02

  Hello John

  Thank you for your message.

  Rest assured, I have notified my payments team about this refund fee, they will process it on Monday to your PPH wallet then you can use them on the site to find another seller who can finish your Job or withdraw them to your account.

  Hope this helps.

  Please let me know if I can help you with anything else.

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  John

  • September 05, 2016 07:31

  Thank you for that. You have said that twice before. Why not look into each cancellation and make sure that you don't do this automatically each time - or enable the seller/buyer to say is cancelling and who is responsible for the cancellation charge to save the users and PPH time and money in the long run.... What do you think - good idea?

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  John

  • September 05, 2016 15:15

  Why not allow the buyer/seller inform you reason for cancellation to make sure that you do not slap a penalty on someone when it is out of their control?

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  Permanently deleted user

  • September 06, 2016 16:19

  I have added your comments to your ticket.

  Please let me know if I can help you with anything else.

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