Payment Account "Not Verified"

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Tim

I have set up my payment account and uploaded the requested statement to verify it but it is currently still in "Not Verified" state.

Furthermore, I keep getting a prompt saying:

"One more step... you need to verify your account via the email we have just sent you. Resend email"

Which I think is a spurious message related to my PPH account and not my bank account.  Either way I do not get an email and hitting "Resend Email" gets me a confirmation an email has been sent but I never receive anything.

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7 comments

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  • alkesh

    I have the same situation, Please help to sort out this issue.

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  • Permanently deleted user

    Hello alkesh

    Thank you for your message.

    We are glad that you have provided document. We have now forwarded your document to our payments team. For verification of the documents, we always request the users to allow us 3 working days. Hope this is clear.

    Please let me know if I can help you with anything else.

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  • Permanently deleted user

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  • Tim

    Thank you Kelly, your support is much appreciated!

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  • Suman

    I have uploaded proof of my bank account with IFSC and SWIFT code (for international payment transfer), as we don't have IBAN or sort code. 

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  • Md. Saiful

    Hello,

    My problem is Little bit different. My PPH Account name is Md. Saiful Islam but my payoneer account name is Md Saiful Islam Roton, My Bank Account Name is also Contain my Name  including Roton.

    How can I update my Name of account in PPH

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