Funds not received and not reply on my email

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zoha

• October 28, 2016 18:58

Hi,

 

I sent several emails to support@peopleperhour.zendesk.com; 

support@peopleperhour.com but didn't get any reply. I am planning to file a case on people per hour. These guys are pathetic. No customer support number that we can call and speak to agent and get issue fixed.

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• Official comment

  

  Permanently deleted user

  • October 29, 2016 13:57

  Hi Zoha,

  Many thanks for your message. 

  I have looked in your account and I can only see one message in your account which has been responded to.

  Please see the response below:

  Hello zoha

  Thank you for your message.

  I'm very sorry to hear about this. I checked your account and found that we had successfully transferred the funds back to the card number which ends with 5072. If you didn't receive these funds to that card account then please get back to me so that I can check with my payments team and assist you in receiving your funds.

  And also we didn't receive any email from you before on this matter as I can see this is the first ticket from you.

  Apologies for the inconvenience caused.

  Please let me know if I can help you with anything else.

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  Dainius

  • October 29, 2016 12:31

  I would also like to open a case on people per hour. I havent got my refund either, also trying to charge me a refund fee of nearly 40 pounds when I didn't receive work paid for. They have to be the worst company ever. I am talking to a national paper about their conduct. Shocking.

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  Permanently deleted user

  • October 29, 2016 13:59

  Hello Dainius

  Thank you for your message.

  We processed the refund and refunded the refund fee amount back to your wallet and now you have all the funds in your wallet.

  If you want to withdraw them then you need to place withdrawal request by selecting the black arrow button then the funds will be processed back to the same account from where they're deposited on the site.

  https://www.peopleperhour.com/payments/myMoney#account

  If you want the other funds also from the escrow then you should raise another refund request in the workstream and upon the sellers approval, we will process those funds also back to your wallet then you can withdraw them.

  Please let me know if I can help you with anything else.

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  Dainius

  • October 31, 2016 13:57

  that is an out and out lie

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  Permanently deleted user

  • November 01, 2016 15:34

  Hi Dainius,

  If you think that something is not quite right, please do not hesitate to let the support agent know who you were dealing with directly.

  Thanks and have a great day.

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