Rejected invoice

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Nikolai
  • Edited

Hi there,

in the beginning of September a buyer P. contacted me regarding an architectural job they needed to be done. I started the job without even sending them a proposal, in order to make them feel safe that I can cope with the task. After I did around 30% of the job and the buyer was happy with that I provided them already we decided to continue our workflow. I sent them a proposal which they accepted. I've been sending many .PDFs to my client and they were always saying something was unclear for their manufacturer. I was always adjusting my files and re-sending them to my buyer. Finally the work was done.

 

On the 20th of September they stopped responding to my messages. On the 20th of October (1 month later) I decided to send them a request for payment. A week later they declined my request and started a dispute. Now that it's the end of the month I need to do my accountancy, but I'm quite unsure what happened with the money from this task.

In our workflow everywhere stays rejected/canceled. On the other hand this also stays in our workflow:

Tue 4:22pm (local time for ...: Tue 7:22 AM)

 Amount of €41.25 was added to your PPH Account.

If I click on the hyperlinked PPH Account it takes me to my Money and I can see that the money from this task is in My Seller Escrow. How can I move it to My PPH Account?

 

P.S.

I'm afraid that if I started a dispute the buyer will give me low rating, although I was always ready to adjust my work and to work till they are fully satisfied. I've got around 50 reviews all of them 5 stars. I don't want a task for some 50 bucks to get my CERT and ratings down. I DO want to give them low rating for sure, cause they are unaware that no one works for nothing. Everyone works for money.

This is our workflow: #1290312-2 and #1290312-3

Best,

Nikolai

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  • Nikolai

    Hey Kelly,

    many thanks. If the customer support team is going to text me soon there is nothing else to help me with.

     

    Best,

    Nikolai

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  • The Commercial Law Partners LLP

    That's an issue I had. I started a job for a client, gave them a full set of items I needed to construct their document and they never responded. I was in hospital when the system automatically asked me to contact them, which I did, but they did not want to use PPH for communication, using the phone instead.

    Then PPH refunded their money and automatically gave me one star. Up to that point I believe I was on 93 reviews, all 5 star. Yet PPH do not want to know. 

    It it appears the buyer is believed first second and third. This is despite the hard work in trying to retain an 100% score. PPH, are completely different to every other freelance system I work on. They look at the evidence before making a judgement. 

     

     

     

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  • Permanently deleted user

    Hi Commercial Law Partners,

    If you could send me the link to the workstream, I will have a look for you and may be able to get it removed if it was an automatic one star review and it was down to the client not giving you the information you needed to get started.

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  • Nikolai

    Hi Kelly,

    meanwhile there is one more small issue with my payments. I sent a final file to a client on the 22th of October and they thanked me, but forgot to pay. I reminded them, then raised an invoice on the same they. It's been almost 10 days and they haven't answered, yet. I texted them two days ago one more time. Usually PPH automatically pays invoices that have been delayed for 1 week. In this case this didn't happen.
    Please have a look at #1310323-3

    It's first day of the month and I need to do my accountancy for the previous month till tonight so it's very urgent!!!

    Best,
    Nikolai

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  • Permanently deleted user

    Hi Nikolai,

    Was this for a job or for an Hourlie? If it was for a job, it will automatically release after 14 days. An hourlie releases after 7 days. I hope this is clear.

    Please let me know if I can help you with anything else.

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  • Nikolai

    Hi Kelly,

    this makes sense since it is a job and not an hourlie!

     

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  • Andreason

    Hello!

    I finished the work of a buyer.When I raised invoice,he accepted it and give me Good review. I should receive my payment but it was still pending and now it is rejected by Community team. My two accepted invoice are rejected by community team. What should I do??Please help me I'm new on PPH

    Thanks

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  • Andreason

    Hello!

    I finished the work of a buyer.When I raised invoice,he accepted it and give me Good review. I should receive my payment but it was still pending and now it is rejected by Community team. My two accepted invoice are rejected by community team. What should I do??Please help me I'm new on PPH

    Thanks

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  • Tayyba

    Hello!

    i have started work for a buyer on 30th June, buyer accepted proposal & design I sent for PowerPoint presentation.

    Buyer then need some changing that i follow & sent the files, and raise invoice .After that client doesn't responded my text nor invoice.Now after 4 days he regected my invoice.

    Please have a look on my problem.

    This is our workflow: #244394

    Best,

    Tayyba

     

     

     

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