My customer haven't responded my messages and I didn't dare give him the invoice

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An

Hello everyone,

I am experiencing an issue with the buyer of my services. I have been working for this individual for over a month, but he has stopped responding to my messages. After delivering the product, the buyer repeatedly asked me to wait for their review before making any modifications. However, I have been waiting for an extended period. Is it appropriate for me to request payment now, or would this be against your rules? I cannot continue waiting without any communication from him.
And with such a long period of time, will the money in the escrow account that he deposited be refunded? That amount of money is very large, but right now I don't dare send him an invoice because I'm afraid it will violate the platform's rules, but he keeps not responding to my messages, making me very worried and I'm afraid I will lost money for the effort and time I spent on his project! Please help me handle this case!!

Thank you!

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Comments

6 comments

Date Votes
  • Adam

    If it has been a long time then raise an invoice. The worst they can do is reject it. They will have 7 days for an offer or 14 days for a custom proposal for the money held in the escrow only to be released.

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  • An

    Can customer complain about my invoice? I saw a case where a customer complained and their account was suspended for 14 days. That's why I dare not send customers invoices.

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  • RAJ KUMAR

    Based on platform rules, you're absolutely right to be concerned... what I recommend-

    1 officially raise an invoice through the platform. this is your legitimate right after completing the work and the buyer's prolonged silence
    2 don't worry about complaints.... if you've genuinely completed the work as agreed, the platform typically supports freelancers who have fulfilled their contractual obligations
    3 document all your communication attempts and project deliverables..... this will protect you if any dispute arises
    4 be professional and factual in your communication....
    you've done the work and have every right to be compensated... the platform exists to protect both parties, and prolonged silence from a buyer doesn't nullify your right to payment.

    good luck...

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  • bappa

    When I filled the security question answer for pepole per hour, I don't remember what I gave it. Because of which I can't go to the payment option. I emailed customer support many times about this but to no avail. Can you help me now?

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  • An

    Try submitting additional help tickets to the support team, they will pay attention and assist you promptly

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  • bappa

    My payment security ans forget me.please recovery your question

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