Client not paying, claiming system won't allow them to pay (?)

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Sharon

• November 28, 2016 22:06

Several weeks after I completed his job client has messaged me as follows:

"im trying to pay this invoice but somethings going wrong when i try and pay it. i contacted support and they have asked for copies of my passport and utility bill have you ever heard of this? i will try and get this sorted as soon as i can"

Can you help, please? It sounds like he is he being asked to verify his ID, but it's stopping me from being paid. This has been going on for weeks.

Thanks,

Sharon

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• Official comment

  

  Permanently deleted user

  • November 29, 2016 10:54

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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