Punished for being efficient - refund policy needs tweaking

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Joe

• December 04, 2016 09:41

Good morning,

I don't particularly care about the 'League Table' aspects of PPH but buyers might.

Yesterday I refunded a happy customer with money that they'd put in to Escrow and that was left over after I did the job cheaper than was expected.

I now find that my points total has been docked by 100 points for being honest, efficient and competent.

Please fix this.....

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• Official comment

  

  Permanently deleted user

  • December 07, 2016 11:19

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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