Missing Identification Documents

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JACK

• December 13, 2016 23:11

Funds refunded to your PPH Account (Rejected)
Note: PPH Admin - Still missing identification documents

So I was told I had missing ID documents, but when I go to settings/payments/identification documents, it just says "We do not require any documents at this time." and will not let me add any. This means I can not withdraw my funds. Any advice and help is appreciated.

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• Official comment

  

  Permanently deleted user

  • December 14, 2016 15:11

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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• 

  Shihaam

  • January 30, 2017 11:33

  Hi there,

   

  i am having the EXACT same problem....

   

  Please advise

   

  Thanks

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  Darja

  • May 03, 2017 11:05

  HI,

  I have same problem!

   

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