Payments Not Going to my Bank Account

Follow

Adam

• December 12, 2016 09:32

Hi, 

I've been trying to resolve a payment issue for days. Payments in USD are going through to my bank account okay, but payments in GBP aren't... 

I've opened a support ticket and was told that a senior adviser would be in touch on Friday. I still haven't heard anything. 

Could you get somebody to phone me so we can get this sorted straight away?

I feel a lost at the moment. I have outstanding assignments and clients to invoice through PPH, but I feel reluctant to continue working on the platform until I find out where my earnings have gone. 

Regards,

Adam.

0

• Official comment

  

  Permanently deleted user

  • December 12, 2016 11:57

  Many thanks for your message.
  I have looked in your account and I can see you are already discussing this with a member of our Senior Adviser team.
  Please let me know if I can help you with anything else.

  Comment actions Permalink
• 

  Adam

  • December 12, 2016 12:21

  That's the problem... the ticket is open but nobody is getting back to me. I feel at a loss right now. I'm still yet to hear from the Senior Advisor Team and it's almost been four days.

  0

  Comment actions Permalink
• 

  Permanently deleted user

  • December 14, 2016 14:11

  I am sorry for the delay, kindly bear with us for up to 3 working days and everything will be resolved.
  Thank you for your patience and if you have any other questions please let me know.

  0

  Comment actions Permalink

Please sign in to leave a comment.