New Terms and Conditions

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Simon

I have just received a notification that you have changed your terms and conditions again and on closer inspection I am concerned to note that you have now abolished the bank transfer as a method of payment. This was the cheapest method for a buyer to pay for a job because there were no additional charges for the payment beyond the 5% "Service Fee".

With a recent project my buyer was not happy when he was charged more than I had quoted for the job and he wanted to deal with me directly. I persuaded him to keep the work on site, and that was helped by the fact the bank transfer was a lower charge. I had another buyer recently who was shocked to find that I was charged fees on the project. He assumed that the high fees you were charging him were the only fees on the job.

This comes only a few months after you changed the terms and conditions to substantially increase the charges made to sellers.

I was curious to see why you were still charging for credit and debit card payments despite the recent changes in UK law prohibiting this. Now I see that these charges are legal if you charge the same amount for all other payment methods, which you do now that you have abolished bank transfers.

Are we going to get another set of terms and conditions in another 6 months with further increased charges? It is getting to the point where it is unfeasible trying to work with this level of charges.

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3 comments

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  • Official comment
    Permanently deleted user
    • Edited

    Hi Simon,

    I have moved this post to the feedback section due to the fact that it is really good feedback for our site, hopefully others will see it here and respond too.

    I will certainly pass on your concerns to the products team.

    In the mean time this is what I have been told to pass on to forum users:

    Because we are committed to complying with all UK legislation, we are making some changes to our bill payment operations and the way we manage funds for our customers. We’ve put details of the changes on our T&C’s page. https://www.peopleperhour.com/static/terms/

    We will no longer accept bank transfers as a payment method, however, the use of all other payments methods when accepting proposals, or paying invoices directly via the relevant Workstreams, remains unchanged.

    We thank you for your understanding.

    Please let me know if I can help with anything else.

     

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  • Stephen

    So sellers are being shafted, buyers are being shafted. PPH no doubt getting the squeeze by VC's.

    And they come up with a fictional end of year review..."we have truly felt the uproar of the freelance economy in 2017"

    Too damn right... lets start with 'High Value'

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  • Ameesha

    Simon, I agree that the new T&Cs are pretty alarming - including not being able to keep money in our PPH wallet for longer than 30 days and being charged an "admin fee" if it's in the PPH wallet for longer than 60 days.

    I was told by customer support that this relates to a UK legislation change, so I'd like to know what law this specifically relates to. Since UK law is supposed to be doing more to protect gig workers and freelancers, the new T&C changes seems to be doing the exact opposite. Does anyone know which law these changes relate to?

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