Protect the frelancers
I have warned again that PPH protects sellers more than freelancers.
In my opinion, you must decrease the time for a seller to make a decision and award a job from 28 days to e.g. 2 weeks.
Secondly, and most important, you must put time limits in their responses and time of their payments.
See for example the job here:
He contacted me and asked a proposal for two reflowable ebooks in early December 2017.
I made the proposal on 11 December.
He accepted the proposal on 8 January.
He delivered the materials for the first ebook on 8 January.
I completed and delivered the job on 12 January (in time; he wanted in 5 days).
He appeared again on 15 January saying that he had not receveived the emails.
I asked for him to make the payment for the first ebook because this job is pending from December, I show that I make late deliveries, and mainly, I must feed my kids. Indeed, he accepted to pay.
I release the invoice on 18 January. The way he accepted to pay the first part of the invoice convinced me that really was ill and was sorry for the delay and wanted to pay. He asked apologies.
Today, 21 January the invoice remains unpaid.
Remember the first discussion started in early December, the proposal was accepted on 8 December, and today, 21 January the invoice remains unpaid.
PPH, here we sell hourlies, not monthlies or yearlies.
Can you do something for this?
I canceled this job because I lost my time and this month. And you lost fees.
And I leave you a feedback again your policy.
If I had not canceled the job, you would pay me after seven or 15 days if I am not wrong.
Do you remember my previous case with Chris A?
#1821601 Book Formatting for Amazon Books
He disappeared, you paid only his escrow deposits and I lost the remaining money.
In addition, you gave me the advice if I see a newly to ask 100 deposit. OK. Do you know the competition here? And can you believe that he has to pay 37.5 (deposit and not 50?).
Ok. you said that you would take actions again its account. I hear the same from 2012-2013 (I do not remember the accurate date of my membership).
In brief, if you want to increase the quality of your services, the quality of your sellers and the quality of the buyers must enhance first the quality of the buyers. The latter will demand more quality from the freelancers and you increase the overall quality. Or apply the same rules and protect both sellers and buyers.
Upworks, even if freelancers, have more fair rules for both sellers and buyers.
Here, the seller as cheaper and patient so the better. Quality? Quality for both sellers and buyers?
Yes, I know, I receive an answer about all your efforts to do your best, how have improved and improving your system, that you are right and I am not (exactly) right.
After so many years of cooperation, I have learned your way of thinking. This is the reason you cannot improve.
Thanks,
Leonidas
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Official comment
Hi Stergiou,
I have checked your account and have seen you have refunded the buyer his money, I am sorry to see that. I honestly believe there could have been a mutual agreement - especially when I see he still gave you a 5 star feedback.
I also noticed that you believe, or led James to believe, that you can only work with 4 buyers at a time? There is certainly nothing from our side regarding such a thing. You can work with as many buyers as you like whenever you like. This may have meant that you could have allowed there to be more of a delay on that particular job?
By the way any invoice you send and is not immediately paid by the buyer will automatically be released by us after 15 days - so in your instance you could have started work on another project and allowed that time to pass and still been paid the money from that invoice. Especially if there was an issue with the buyer's emails. In future if you or the buyer have an issue within a workstream, the one that is having the issue needs to contact support@peopleperhour.com and then the problem can be resolved quickly.
Please let me know if I can help with anything else.
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