Deposit funds option disappeared

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Robert Woodford

• January 22, 2018 07:12

Each month we deposit at least £250 into our account.  Sometimes more. The “deposit funds” option however has now disappeared

In effect it will not allow me to deposit funds.

It is not practical nor does it work for our business to pay for each job separately with a credit card. 

We need to be able to deposit money.

I have previously submitted a question twice via the help section.  I have received no response so turning to this community.  I have spent £20,000 with PPH and have 2 invoices due so any guidance would be appreciated.

 

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• Official comment

  

  Permanently deleted user

  • January 22, 2018 15:05

  Hi Robert,

  The same rules apply, to comply with new UK legislation we can no longer take money on hold other than for jobs (escrow) otherwise we are classed as a bank.

  I have passed this on to our support team so they can help you with the finer detail, however this is the general summary of the situation.

  Please let me know if i can help with anything else.

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  Newton

  • January 22, 2018 11:57

  It is saying they have changed their terms and conditions. They do not accept BACS any more. Its a way for them to make more money.

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  Robert Woodford

  • January 22, 2018 12:00

  I was using credit card though not Bacs so I am at a loss.

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