Unpaid invoice

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Anna

• January 25, 2018 18:11

Regarding job #1857018

Buyer Ayman S has not sent invoice.

I completed the work on 15 January and raised the invoice but haven't received payment.

Please can you transfer the funds to my account ASAP?

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• Official comment

  

  Permanently deleted user

  • January 26, 2018 11:18

  Hello Anna,

  Thank you for your message.

  When you raise an invoice to your Buyer they receive an email asking them to pay the invoice. If the invoice remains unpaid they will also automatically receive reminders. If the invoice remains unpaid we will automatically release the money in Escrow to you: for Hourlies the funds in Escrow are released to you after 7 days since you raised your invoice, for larger custom Jobs the funds in Escrow are released to you after 30 days from the date you raised your invoice.

  If your invoice has not been paid, please rest assured that your Buyer is being chased for payment and if they don't take action you will automatically receive the funds in Escrow. If the funds in Escrow don't cover your invoice then the Buyer will be chased for the outstanding amount and further actions will be taken on their account if it remains unpaid.

  You can find out more information about this on the following help page: http://support.peopleperhour.com/entries/23152762-My-Buyer-has-not-paid-what-should-I-do-

  Please let me know if I can provide you with any further help.

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• 

  Krishna

  • January 30, 2018 08:43

  Can the buyer remove the money from escrow?

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