The client does not respond

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Nader

• February 07, 2018 00:10

Hi , 
I finished a big part of the work 85%, but Not completely finished, and the client does not respond since 10 days , and i think i couldn't ask to pay my total amount if i raised invoice ,because job not done. So what to do ?   

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  Permanently deleted user

  • February 07, 2018 10:41

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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  Tatyana

  • July 16, 2018 08:44

  Hello , 
  I finished a big part of the work 80%, but Not completely finished, and the client does not respond since 8 days , and i think i couldn't ask to pay my total amount if i raised invoice, because job not done. So what to do? Help me please.

  Regards,

  Tatyana   

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  Andreea Elena

  • October 28, 2018 19:30
  • Edited

  Hello,

  I have the same problem. I tried to contact my client several times, and I can see that he is online but still does not answer. 

  Are there any steps I should follow?

  Please let me know. 

  Regards,

  Andreea

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  Tatyana

  • October 28, 2018 19:46

  Andrea, did you raise the invoice?

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  Andreea Elena

  • October 28, 2018 20:02

  Hi Tatyana,

  No, I did not raise the invoice because the project is not finished yet. I am waiting for the client to let me know if the files I gave him fits on the materials he has and I already sent him 2 messages for the last 7 days but I did not receive any answer back. I am surprised by his attitude because he has 100% ratings as a client as great reviews. I am also new on PPH and this is my first project with my first client and the first situation like this I am dealing with and do not know how to manage it.

   

   

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  Tatyana

  • October 28, 2018 20:53

  7 days is too long. Raise the invoice. In such way after 15 days you'll get money from the escrow, if the client still not answer.

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  Andreea Elena

  • October 28, 2018 21:21

  I just did that. Thank you for your advice. I'm hoping for the best.

  Regards,
  Andreea

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