Am I The Only PPH- Seller Who Suddenly Can't Get Their Money

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Katrina R.

• February 20, 2018 00:02

Is there anyone else here that has been a seller for quite a while and suddenly their money is being held up.  I have been here for 4 years maybe more using pay pal under my PPH name with no issues when 3 weeks ago a large payment was put in "pending' status. I was told to change my name to match my accounts, except WE CAN'T CHANGE OUR NAMES!!  Then I put in request for name change with Drivers License, bank statements, etc. etc. and every day around 3AM I get a useless support note saying my issue will be resolved in 7 days. Except its been 21 days.. Has anyone here ever spoken to or been able to call a live person... about issues?

 

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  Permanently deleted user

  • February 21, 2018 11:39

  Thanks for your messages

  Our Products team informed us about a temporary glitch on our system that it seems to have been resolved now. 

  Please let me know if I can help you with anything else.

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  Megan

  • February 20, 2018 07:51

  Many of us are currently waiting for paypal payments that have been pending for several days. Not sure if it is connected - but yes, there does seem to be a problem.

  And no, there is no real life person to talk to. Its crap.

  I've been on here for ten years.

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  Katrina R.

  • February 20, 2018 12:32

  Oh my GOD so it's some internal fail, meanwhile buyers are paying for services and PPH has their money but we don't..... They FINALLY changed my name on my account but NOW they rejected my banking AGAIN despite that fact that it matches the name they "changed" it to.  This is an episode of the 3 Stooges on crack!  Thank you for the reply, I think I may feel slightly better knowing I am not alone..... I can't take on any more work from them until I am paid.....I would be a fool to do so....Thanks again. 

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  Megan

  • February 20, 2018 12:40

  I have this response to my queries. It does say much, but at least it is something.

   

  I hope this message finds you well. My name is Viki, I am a Customer Support agent in PPH and I will do my best to solve your issue.
  
  I apologize for the delayed response. I kindly ask you to be patient as we have been receiving an unprecedented amount of withdrawal requests which will be resulted in delays.
  
  Thank you for your patience and if you have any other inquiry please let me know.

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  Katrina R.

  • February 20, 2018 12:49

  She/ Vikki is my "person" also and if I put two and two together it's not "unprecedented" in that they have suddenly been booking a ton of PPH work, I "think" it has to do with "Brexit" or whatever changes have been implemented after the vote, and they did not notify us (the sellers)  that changes and or new guidelines would go into affect in the new year and so now you have chaos. 

  I got my last PPH payment near the end of 2017 with no issue, via my pay pal, under my media name (Trei Taylor) no problem.  It was after that in January when a buyer paid me that this non-sense started.  

  Again the lesson here is preparedness on their part for change, and proper notification.  I have a problem with them still being able to "receive" money but being less than thoughtful to the people who are actually executing the work, and lastly how can you be a million dollar corporation but not offer some sort of customer service offering.  It says you don't want to talk to me, everything can't be fluffed up at a damn "Zen" desk.

  Thanks again for the insight.- Trei (tree) 

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  Megan

  • February 20, 2018 12:55

  They are also asking buyers to clear their accounts by withdrawing the money they have sitting in there. So its leading to a backlog.

  They should have foreseen this...

  And yes, customer service is awful. Really really awful. It used to be better.

  All we need is a statement on twitter, an apology, a "yes we messed up" statement...

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  Michael

  • March 08, 2018 10:14

  Has anyone been paid yet? I am have now been waiting for a week for payment and there is zero response for my support ticket.

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