Where has my money gone????

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Michael

• March 13, 2018 13:20

This is the 9th working day my payment had been stuck in a pending state.

You can imagine my surprise when checking my transaction statement to see that the "Pending" status has been removed and the reference to my bank account has also been removed leaving simply...

"Withdrawal from your PPH User Account"

The money is not in my bank account...

So where is it????

 

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• Official comment

  

  Permanently deleted user

  • March 14, 2018 10:29

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Sara

  • March 09, 2020 11:28

  I have been charged £26 we I signed up in 29th of February but I can’t find this in accounts balance 

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