withdrawal rejected

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Alixe

• March 13, 2018 16:40

Hi,

I've been requesting a withdrawal to my bank account of the money that I have earned on my last project.... But I had been rejected stating that I am missing documentation....

But it is the first news I have about this requirement and you don't even explain this in the process. Why has this documentation never been requested before? Obviously I see I am not the only one with the same issue so probably would be nice if you try to find a solution to make this clear for all of us.  

Regards

Alixe

 

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• Official comment

  

  Permanently deleted user

  • March 14, 2018 10:30

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Alixe

  • April 03, 2018 10:38

  Hi,

   

  My documents were approved but the money wasn't transfer I just checked and was another withdrawal activated but is pending. I am wondering if this is not a way to keep my money for longer. 

  I will really appreciate if the money goes to my bank account as soon as possible. Thanks

   

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