Not received my money from a request withdraw money - no phone number or support requests asnswerd

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Rob Wood

• March 23, 2018 11:53

I have written a support request, tried contacting through Facebook/tweeter/CEO via linkedIn and I have not had a response.

Your company do not appear to have a phone number and I need to speak to someone as money I requested transferred from my PPH account has not made it to my bank account.

This is the support request I have submitted, which for some reason is now closed!! REQUEST #689191

 It has all the details there, I would like someone to phone me to provide proof of payment so I can take it up with my bank.

 

So does anyone in the 'Community' know when PPH are likely to get in contact?  

many thanks 

Rob

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• Official comment

  

  Permanently deleted user

  • March 26, 2018 10:14

  Hi Rob,

  Just in case you are not receiving your emails from us I have posted our response to your query here:

  Hello Rob.
  
  It's Vasiliki again.
  
  I have replied to you under your other ticket but I am not sure if my response reached you, so I am quoting it in this stream. Let's keep only this one open for now since it's forwarded to your email.

  I have got a confirmation form our Payments Team that your withdrawal got processed and apporved on the 21st of March and attached you will find a screenshot with the reference number and the status of the transaction ("completed"). 
  
  Please do not worry, as some delays are normal when funds are tranfered. We will be here to help if anything occurs, so do not hesitate to contact us.

   

  Let me know if you need anything else, anytime.
  
  Thank you.
  
  Have a lovely day,
  
  Vasiliki
  PPH Customer Support

   

  **I have removed personal information from this email for your protection**

  If you have not received this email from us please check all your emails (spam, folders etc) and then get back to us using this post.

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• 

  Gawoon

  • March 31, 2018 16:38

  Hi Rob,

  The same exact thing is happening to me and customer support has gone MIA. I'm really disappointed with my experience.

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