Difficulty Withdrawing to Bank Account

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Simon

• April 23, 2018 07:23

There seems to be a bad link or two on your website around the withdrawal request. I have two withdrawal methods set up, a PayPal account and a bank account. I only use the bank account now.

I have found that if I follow the Withdraw Funds link on the right hand side of the Payments Page, under the control panel, I only get an option to withdraw to PayPal and the bank account is not listed. If I select My Money there is also an option to withdraw funds by clicking a button. Today that was only giving the PayPal option. After navigating away from the page and back again, this button did give me both options, so I have been able to complete the withdrawal request.

These bad links are probably resulting in unnecessary support tickets from people who have added a bank account and are unable to select it as a withdrawal method.

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  Natalie

  • April 23, 2018 09:30

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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  Simon

  • April 23, 2018 09:42

  Hi Natalie,

  There is no need for a support ticket for me. I'm just reporting an error in your website that you ought to have a look at. I managed to work around it.

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