Urgent : Can't Raise Invoice

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Kamal

Hello ,
i got a work and when i finished the work and asked to raise invoice it doesn't work and show this message

It seems like you haven't filled in your Personal/Company details, your Tax/Company details and your Paypal or Bank details. Please click here to fill them in before you can create an Invoice.

So i linked my Paypal account and PPH confirmed my Paypal account but still can't Raise invoice and it show the same message,
and i'v already delivered the work to the client,

Kindly help me ASAP,So i could get paid for my work,
Thank you for considering my request ,
Kamal

 

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13 comments

Date Votes
  • Official comment
    Natalie

    Many thanks for your message.

    I have opened up a ticket for you with our customer support team and someone will email you soon.

    Thank you in advance and have a lovely day.

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  • Tonia

    Hello,

    I have the same problem and the same message appeared.

    Maybe the difference is that I've put my bank account, not Paypal and a review is pending. 

    Please inform me as soon as possible, because I've just finished the work and my respectful client asks for a raised invoice.

    Looking forward to your answer!

    Thank you.

     

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  • Kamal

    Hello Tonia , 
    i received the solution from the customer service agent and that was the answer 

    " If you go through this link to your Settings>Payments section you will see that you need to fill in your address details as they are important information needed to be on the Invoice slip before you can be able to raise one. Once you have filled in those details then please click the save button and! Then you will be able to proceed with raising the Invoice!"

    Hope that could help you too, as it worked for me.

    Kamal

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  • Tonia

    Kamal,

    you are great!!

    Thank you very much for your instant answer! It worked :))

    Wish you all the best!

     

    Tonia

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  • Kamal

    You are welcome ;)

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  • Arsalan

    sir i have a problem

    i have worked in pph in have sent to the customer

    now the raise invoice is disabled 

    and the message is 

    "their must be an accepted proposal in the stream to do this action"

     

    please help me

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  • Kirolos

    Hello, I've already filled my address but still can't create the invoice. When I go to Payments > Create invoice. I can create it but it doesn't show in the workstream. And in the workstream itself as I said I can't it's saying the same message "It seems like you haven't filled in your Address, your Tax/Company details and your Withdrawal Account details. Please visit settings to fill them in and make sure that your Withdrawal account has been approved before you can create an Invoice."
    The funny thing is that I've already created an invoice for a previous job. Any help? 

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  • Horloway

    My legal name is not what I used for my PPH account name..and now I have completed a job but I can't seem to be able to raise invoice so I can be paid.. please this is urgent.. please attend to it

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  • Horloway

    My legal name is not what I used for my PPH account name..and now I have completed a job but I can't seem to be able to raise invoice so I can be paid.. please this is urgent.. please attend to it

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  • Horloway

    Please it is very urgent you provide me with a fast solution to this.. because PPH admin haven't been cooperative on this ..my work cannot go unpaid as I have submitted the work

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  • Md. Rasel

    I have got the same problem, so I click that link and fulfil my payment and billing address details. Then I saw an option in here to create a "new invoice" option. I hope it will be helpful if anyone faces this problem in future.

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  • Parveez

    Hi ,
    i got a work and when i finished the work and asked to raise invoice it doesn't work and show this message

    It seems like you haven't filled in your Personal/Company details, your Tax/Company details and your Paypal or Bank details. Please click here to fill them in before you can create an Invoice.

    So i linked my Indian Overseas Bank  account and PPH confirmed my Indian Overseas Bank account but still can't Raise invoice and it show the same message,
    and i'v already delivered the work to the client,

    Kindly help me ASAP, So i could get paid for my work,
    Thank you for considering my request ,
    Parveez Ahamed M

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  • Abdul

    Hello!

    I have the same problem of can't raise an invoice. Please help me I already filled the address but it is not solved. Plz help.

    Thanks

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