Incorrect fee taken

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Megan

• July 10, 2018 15:59

My client has billed more than £5,000 and therefore should be on a 3.5% fee structure (as per the new unfair system)

However, my £100 invoice paid today only returned £95.80 back to me.

3.5% of £100 is £3.50 I believe...so I should be getting £96.50.

I realise this is a relatively small amount to quibble over - but if you are going to impose an unfair fee structure, you need to at least implement it correctly.

Invoice — #1773335-77

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• Official comment

  

  Natalie

  • July 11, 2018 08:24

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Thank you in advance and have a lovely day.

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• 

  Megan

  • July 10, 2018 16:01

  And just noticed that a £45 payment that should have been billed at 20% has had £10.80 taken from it instead of £9.

  What are these other fees???

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