Amount paid is different from invoice

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Suyogi

• July 30, 2018 10:36

My invoice 2029614-1 is about 300€, but the amount transferred from my account is 331.20€. There were 2 transfers 168.08€. Each included a credit card fee of 2.48€. So the fee charged was 2x(168.08€ - 2.48€) = 2x 165.60€ = 331.20€.

Can you please explain why the amount is higher than the invoice?

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• Official comment

  

  Ioannis

  • July 31, 2018 07:02

  Many thanks for your message. I have opened up a ticket for you with our customer support team and someone will email you soon. Thank you in advance and have a lovely day.

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