Payment issue

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Nathalie

• February 26, 2020 14:50

Hi

I just finished a logo design for 115 USD. I live in England so when I received the money it was converted to 88 pounds, which is the correct amount. However when I wanted to take that money out into my Paypal account. The 88 was in USD and when it transferred to my PayPal in the end I only got paid 65 pounds. I would like to get paid in full can someone help me on this issue? Thank you

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• Official comment

  

  Natalie

  • February 27, 2020 09:17

  Hello,

  Thank you for your message and I apologise for the inconvenience you are having.

  I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

  Thank you for your patience.

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  Nathalie

  • February 27, 2020 12:17

  Thank you!

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