£25 gift offer

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Lauren

I have just tried to redeem the £25 gift offer that i recieved by email and I posted a job but then I had to put in my payment details??? The email said the £25 would be "in my wallet" ready to use. PLease advise?

 

Also, we do you not have a telephone number or webchat option??????????

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18 comments

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  • Official comment
    Kristal

    Hello,

    Thank you for your message and I apologise for the inconvenience you are having.

    I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

    Thank you for your patience.

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  • Terry

    Hi I have exactly same.

    Offered a £25 Voucher so I have raised another project & I have been charged in full for this.

    Please explain

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  • Kristal

    Hello Terry,

    Thank you very much for letting us know about your issue.

    I have also opened a ticket for you with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

    Thank you for your patience.

     
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  • Kel

    Hello,

    I have just tried to redeem the £25 gift offer that i recieved by email and I have found a freelancer offer, but then I had to put in my payment details??? The email said the £25 would be "in my wallet" ready to use. PLease advise?

     

    Kel

     

     

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  • Faabian

    I have the same  issue redeem the £25 gift offer and i dont have any redeep despite i just paid the deposit of £50. How to fix this? please support. There is nothing in my wallet

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  • Ray

    I have had the same email, £25 gift offer, but have just bought an hourlie, and still had to pay. Can you help please?   Ray

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  • Ashutosh

    Hi,

    I have received the similar email saying £25 offer, but i do not see it anywhere under my a/c. can you tell how do i redeem it, Even when i click on redeem it just take me to page where i can search or post the project. How can i redeem it? 

    Thanks,

    Ashutosh

     

     

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  • Therese

    I'd like to use the £25 for a job that has been done. Well, actually the guy spent time on trying to do the job, but didn't actually manage to do it. He did try, so I'd like to use the £25 to send to him and not the money in my escrow. But as I didn't get anything I don't want to pay him either obviously. I use PPH quite a bit and know he genuinely could not help.  

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  • Jim

    I have also received an email with an offer of £25 to kick start a project. It says the money will be in my 'wallet'. But I can see no wallet option?

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  • Jan

    Hi!  Any updates on the £25 gift from PPH?  It states in the email received from PPH that and I quote:  "This money is saved in your wallet and ready to be redeemed against any project or offer".   Yet when I try to redeem the £25 gift I am told via a pop-up message:

    Accept Proposal

    Make a downpayment (escrow deposit) which PPH will keep safe until work is delivered and you are happy to release it..."...

    Since I have PPH's gift of £25 in my Wallet - why do I need to make an escrow deposit?

    Time is ticking away ... this "Gift" expires soon and then will not be able to be redeemed.

    Please resolve this ongoing issue.  Thanks.

     

     

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  • Kristal

    Hello George,

    Thank you for your message.

    I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

    Thank you for your patience.

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  • Ashlee

    Hi, was this resolved? I have the exact same problem. I am ready to purchase a job and the 'gift' isn't in the wallet.


    Many thanks.

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  • Matt

    Hi, I have the same problem as above, I tried to redeem it last night before 21/03/20 to pay a logo design fee and it wasn't there... not happy. If you could open a ticket for me too that would be much appreciated. Thanks, Matt.

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  • Katie

    I have the exact same issue. I opened a new project, got an offer and now have to pay full price for it. The £25 gift expires tonight but I can't find my wallet and it doesn't get deducted from the total so I now have to pay full price. This isn't a very good system!

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  • Kristal

    Hello,

    I can see that the issue that you were facing has now been resolved.

    If you still have any queries please do not hesitate to contact us at support@peopleperhour.com.

    Kind regards

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  • Jan

     

    I have been waiting for well over two (2) weeks for this issue to be resolved by PPH Support ... my ticket is still open 14 days later - and no joy...

    Obviously - time to redeem PPH's £25 gift  has now run out ... 

    Issue that needed to be resolved as per my post above:

    Hi!  Any updates on the £25 gift from PPH?  It states in the email received from PPH that and I quote:  "This money is saved in your wallet and ready to be redeemed against any project or offer".   Yet when I try to redeem the £25 gift I am told via a pop-up message:

    Accept Proposal

    Make a downpayment (escrow deposit) which PPH will keep safe until work is delivered and you are happy to release it..."...

    Since I have PPH's gift of £25 in my Wallet - why do I need to make an escrow deposit?

    Time is ticking away ... this "Gift" expires soon and then will not be able to be redeemed.

    Please resolve this ongoing issue.  Thanks.

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  • Katie

    I agree, it's very frustrating. I paid for my gig in full, hoping the voucher would be applied at checkout. It wasn't. Then PPH deposited the £25 into my wallet after it supposedly expired, and I'm now back to square one. I've already paid in full for my gig, and cannot withdraw the £25 as cash, only apply it to yet another paid gig, which may or may not work. Very misleading, and not very good at all. 

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  • Dubief

    Thank you for this but I’m not seeing £25 in my money either how do we get this?

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