After waiting for 1 month for a delivery and getting a terrible delivery now what do I do?

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susie

• March 02, 2020 20:50

Does anyone know how to solve this problem.

So the freelancer has sent me a terrible delivery and then promptly sent his invoice.

So...

Now I have rejected the invoice.

What happens next - how do I get the money back into my account?  Has anyone had this issue before?

I would appreciate your help because people per hour support is not forthcoming on this one!  I think they may all be on holiday LOL!

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• Official comment

  

  Kristal

  • March 04, 2020 14:16

  Hello Susie,

  Thank you for your message and I apologise for the inconvenience you are having.

  You may continue with requesting for a refund by clicking on the more option (you can find this above the box you usually reply to your freelancer with in the workstream) and then choose refund. Please find a screen shot attached for more clarification 

  Thanks,

  

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