I referred a client to PeoplePerHour but still no 0% commission

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Fahad

• March 29, 2020 13:52

Hey, I invited my personal client to Peopleperhour and asked him to place an order on this platform. i used my referral link which was given by the peopleperhour under the invite a client section. He used that link and created an account and placed an order. When we finished the project and he released the money, peopleperhour still cut their 20% commission from me. I talked to the support centre and they are saying that you can only invite client by using email invite not by sharing the referral link. But its clearly mentioned under the section Invite a client that you can invite a client to get 0% commission in two ways, either by using a link or by email. I need help.

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• Official comment

  

  Kristal

  • March 30, 2020 11:44

  Hello,

  Thank you for your message and I apologise for the inconvenience you are having.

  I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

  Thank you for your patience.

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  Mateen

  • May 27, 2020 13:06

  @Fahad

  Hi,

  Were you able to get this resolved?

  Did you end up paying 20% or 0% commission?

  A client joined with same method (using my referral link) but I'm not sure if it works like that. And customer support seems to be horrible here.

  I'd appreciate your answer.

   

  Thanks,

  Mateen

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  Fahad

  • May 27, 2020 13:11

  Hey Mateen. Apparently, there are two ways through which you can invite your clients, but the only one of them works properly. The one that works is to invite your clients by putting email in the invite section and ask the client to register on PPH using the same email.

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  Mateen

  • May 27, 2020 16:25
  • Edited

  Hey Fahad, thanks for quick response.

  I see. So you had to pay 20% commission for the project and PeoplePerHour did not refund that.

  Is that right?

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