COVID-19 Payment timeline?

Completed
Follow
Zoe
Hi I appreciate - and hope - you’re all safely working from home at the moment, but could you possibly give some indication of how long withdrawal requests might be delayed? I seriously have no other income right now and need to pay bills and buy food soon! Thank you.
2

Comments

5 comments

Date Votes
  • Official comment
    Kristal

    Hello Zoe,

    Thank you for your message and I apologize for the inconvenience you are having.

    I have now opened a ticket with our customer experience representatives and they shall proceed and email you in order to help you out with your case.

    Thank you for your patience.

    Comment actions Permalink
  • Adam

    I spoke with support and there payments has a 'technical issue' I asked them to put something out to freelancer and they said it would be considered. It has been down since yesterday and Margaritta advised it should be back tomorrow.

    0
    Comment actions Permalink
  • Zoe

    Thanks Adam - here's hoping that's right. If not...ulp.

    0
    Comment actions Permalink
  • Katie
    • Edited

    i put withdrawal request in on Friday morn and still nothing today - spoke to pph yday they said they were having issues... very conveniently timed and not a word online, in news or in my inbox letting me know 

    2
    Comment actions Permalink
  • Zoe

    Hi Kristal

    Thank you for commenting. I have now been paid - unfortunately not before it cost me money with the bank.

    However, the silence was worrying. No one on your Twitter account had the courtesy to get back to me, or even Tweet that there were issues and it might take a day or so to resolve them. Technical issues happen, I get that, but to leave your freelancers hanging without any updates when many will be totally reliant on PPH as a source of income right now makes me very nervous indeed.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post