change info in invoice

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Octavio

• April 16, 2020 14:37

Hi, I finished paying a job and I have realized that the billing info of my company was wrongly introduced. Is it possible to update the info in the last invoice with the updated one I already put in my profile??

 

Thanks

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  Neil

  • April 18, 2020 17:50

  Solution: 

  Click "settings" -> "Payments" and update your billing info and tax details.
  
  Hope it helps.
  
  Regards 

  0

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  Octavio

  • April 20, 2020 07:00

  Hi sorry, 

  The invoice was already sent when I realized about the company info. So even when I update it, it is not reflected in the invoice. I have entered my company info in my profile but now I would need the invoice to be resent, is it possible??

  Thanks

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  Neil

  • April 20, 2020 07:29

  Hi, Morning!

  Hope you are doing well and safe in this situation.

  Actually, you can easily download the invoice and you will see your information in there.

  Hope it help.

  Regards

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  Octavio

  • April 20, 2020 07:42

  Hi! I actually can't. Apparently I am not explaining myself properly so I am breaking the events in steps so hopefully you can understand what I mean

  1. I commissioned a job that was successfully delivered (https://www.peopleperhour.com/stream/view?id=20317887)

  2. I pay and receive the invoice 

  3. I realized in the invoice there is no my company data because I haven't put it in my profile

  4. I put the right company data in my profile

  5. I redownload my invoice but the company data is not updated

  6. I write you 

  SO this is the thing. Apparently once an invoice has been produced by the system, it doesn't matter if you change the company data, the invoice doesn't get updated. Or at least not mine.

  I hope my issue is clear this time. I need my invoice with my new data from the profile. 

  Thanks

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  Neil

  • April 20, 2020 08:40

  Hello, 
  
  Actually, your freelancer has to download the file and send it back to you. Ask him to download the invoice from the stream and send it to you.
  
  I have done that myself in the previous week. 
  
  Let me know any issues.
  
  Regards 

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  Octavio

  • April 24, 2020 07:41

  Hi, thanks for replying

  My freelancer says that when she downloads the invoice the data is the old one, not the new one. She s the one that sent me to the forum

  This is actually a really small invoice and the amount of time that is taking me this making you understand it it s being insane. Please, I don't think is that hard. Someone from People per hour can take my last invoice, correct the info and send it to me??? It might take you less time that actually replying to this post. Defenetly much less than the 3 messages I received so far 

  Thanks,

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