10EUR disappeared from my PPH wallet??

I had 10eur in my PPH wallet just now. I needed 15 more to pay a freelancer and start a project. I had trouble finding were to add a new card for this and somehow managed to add 15eur (plus these PPH taxes) from my card to an old expired project.

Instantly I find out that my 10eur refund also misteriously disappeared from the PPH wallet.

And on top of this I have to add 25EUR (plus these PPH taxes) to the actual project I wanted to start.

Also I find it very disappointing that this platform does not have actual customer service.

Hope somehow this message is read by PPH. If I dont receive any answer I wont be using the platform anymore, as it is not trustworthy.

Official comment

Kristal

April 23, 2020 15:08

Hello Monica,

Thank you for your message and I apologize for the inconvenience you are having.

It seems that you have accidentally deposited money in a workstream that was not previously active! No worries as that money has been refunded to your wallet and you can use any way you want of course.

Please find below a link to submit a request to contact our CS support for further assistance if required

https://support.peopleperhour.com/hc/en-us/requests/new

Kind regards,

10EUR disappeared from my PPH wallet??

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