I need assitance with the rejection of my withdrawal account

Dear PPH support team,

My withdrawal account has been rejected stating that the payment method is under a different name.

This fact is inaccurate, the Paypal account I have provided as a withdrawal account is mine and so is my profile information in PPH.

I have two given names and two last names (the two of them are present on my Paypal account and only one of them on my PPH profile), I can attach a copy of my ID and any other probatory documents if you provided me with a private communication support mean. Therefore, some systems take my first given name as the main one, like the banks that have issued my credit cards, while other systems take the second one as the main (most of legal documents), that is where the difference is coming from.

I kindly ask you to review my request since I have already submitted works and I need to get the payments for them.

I would really appreciate your help on this matter.

Best regards

Official comment

Kristal

May 21, 2020 13:34

Thanks for your message and no worries we will get this issue resolved for you. Please provide us with the documents that have been requested from you and the appropriate changes will be made.

Kind regards,

Victoria

May 21, 2020 13:54

Thank you a lot Kristal. I have now submitted those documents. Regards

I need assitance with the rejection of my withdrawal account

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