Deactivated account after raising a support issue?

Hi, my colleague was having issues with making a card payment and we used the support chat to try and resolve it. We were told to clear cookies etc (no effect) and to login on another device (we did, to no effect).

We were told that support would look into the payment problem and email us back. We now find that the account has been deactivated for logging in from another device - which you told us to do!!!!!

We are mid project and need the account reinstated, and the original payment issue (which appears to be on your side, not ours) resolved.

Official comment

Kristal

August 11, 2020 13:42

Hello John and thank you for your message sorry to hear you are having these sorta of issues, I do not see an open support ticket from you please do contact our team for further assistance: https://support.peopleperhour.com/hc/en-us/requests/new

Kind regards

Deactivated account after raising a support issue?

Comments

Didn't find what you were looking for?