Not accepting my security question

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Onbarefeet

• March 06, 2021 15:51

Hi

 

I am about to raise an invoice and the answer to my security question is not accepted.

Could you help please?

 

Julie

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• Official comment

  

  Kristal

  • March 08, 2021 14:27

  In order to reset your security question, you will need to proceed and contact our customer support at https://support.peopleperhour.com/hc/en-us/requests/new. We will need to verify your account first.

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  Onbarefeet

  • March 06, 2021 17:38

  Subject line should have been - Not accepting my security answer!

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  Onbarefeet

  • March 08, 2021 15:17

  Kristal

   

  I just received that the bank statement I provided was rejected as it did not matched my Profile Name.  Onbarefeet is a pseudo name I use and I will be unable to provide any financial document that will bear this name.  I did asked to have me Profile Name changed at the start of my subscription but I did not hear anything.  Are you able to help me to change my profile name please?

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