Payment Delays

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Mitch
  • Edited

I have been waiting over a week for £15.20 from withdrawal to Bank account, I don't understand what is going on, there has been no information given on delays this length of time. You need to communicate better with people because I can see several people have raised similar issues. You were quick enough to take the site fees.

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Comments

9 comments

Date Votes
  • Tom

    Same old from PPH. Lack of communication and no real information on what the delay is. Shocking service to be honest.

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  • Mitch

    I've tried getting jobs from Upwork instead lately but it's just impossible to break into unless someone's hired you already.

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  • Rasadul
    • Edited

    Same issue. I have 2 withdrawals. I hope it will be resolved ASAP.

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  • Louise-Amy

    5 withdrawals still being processed; the first one was initiated over a week ago.

    Seems odd you can take the fees immediately, but can't give your freelancers an update on when they can expect their own money!

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  • Emanuel

    Agree with Tom. Disgusting service! Boycott this goddamned website! You charge the hell out of freelancers with fees out the arse but serve NO communication WHATSOEVER. I can't put into words the pathetic response I received from customer support, which basically amounted to, "Okay, wait one more day and then message me again so I can escalate this." Abhorring!

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  • Mitch

    Now faced with a Bank Holiday weekend as well, so that's another 3 day, it's £15 how long am I supposed to wait? It is putting me off accepting any more jobs on here.

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  • Louise-Amy

    UPDATE FROM PREVIOUS COMMENT

    I raised an issue with PPH over my 5 outstanding withdrawals, and had an emailed response.  It seems  there has been a "technical" issue, on top of an unexpected amount of withdrawal requests.  

    They are currently processing the backlog - with priority given to those who have been waiting the longest.  I understand that everything should be OK again by Tuesday 05/05 (given it's a Bank Holiday).

    So, at least it appears to be in hand; however, PPH you have really dropped the ball on this one by not voluntarily keeping people informed/providing any community update.

    For those new to the site, and being concerned over whether to accept more work etc - I understand, and don't remotely blame you. However, I've been using PPH for over five years and have never experienced any problems in the past.  I'm confident this is a one-off issue (albeit VERY badly handled).

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  • Mitch

    They have been saying this on and off since last summer when the first wave of lockdowns started only we got warnings last time, this time nothing

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  • Wazeem

    My payments delay I contact customer support. They're not replying. I don't know what's wrong here

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