Payment issue

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Stephen

• April 26, 2021 21:03

I have recently completed my first job from this website and had no idea how the payment process works. Client has already paid me full amount of project in deposit and the work is being done. The money is in Escrow. As per my understanding, I need to create an invoice and close the job. However, I can not put 0 in final invoice. Can you help me with this please?

 

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  Kshatriya Designs

  • April 27, 2021 02:35

  Hi,

  Based on my understanding you cannot put 'o'/zero as invoice value, but I hope what you mean is something like '5 0' /Five ZERO that is 50$ 60$ or 100$ as invoice value. In that case it should work without issues. Please check if it is some keyboard/pc issue. Or try from a mobile phone to see if works.

   

  Regards,

  K

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  Stephen

  • April 27, 2021 02:57

  What I mean is I do not want to put any amount in the invoice. Client has already paid full amount as deposit. However, as per my understanding, I can not mark the job as done. If I am not wrong.. 

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  Stephen

  • April 27, 2021 02:58

  Or is there any way to move funds from freelancer escrow account to PPH account?

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  Kshatriya Designs

  • April 27, 2021 03:16

  If the fund is still in freelancer escrow, it means that you haven't raised invoice yet to release it fully to your PPH account.

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  Emanuel

  • April 27, 2021 19:17

  Hi Stephen. To give you an example if you asked your client $20 for a job and they put it in deposit you can only get that money to your account once you release an invoice for that exact sum. So in this case you'd need to put the final invoice amount as $20. The client might have put money in the deposit for you but you still need to receive it and you do that via the invoice which is essentially the receipt. Hope this helps.

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